Free Shipping Policy

  •  We ship all orders via FedEx or DHL Express Priority Shipping. For our international customers, we always ship the fastest way via FedEx, which usually takes 3-10 business days depending on your location. To ensure safe delivery of your domestic and international orders, we require a signature upon delivery. Alternatively, you can drop off your package at the nearest FedEx facility and pick it up securely with photo ID. Once your package is shipped, our team will email you a tracking number so you can keep an eye on your shipment.

 

Lifetime Warranty

 
  • All of our fine jewelry comes with a limited lifetime warranty. KELLY Jewelry lifetime warranty and exchange is based on manufacturing defects, not abuse or misuse
  • We guarantee the high quality and craftsmanship of all our jewelry items.
  • Lifetime warranty provides the following complimentary services to maintain your fine jewelry in exquisite condition, including prong tightening, rhodium-plating, re-polishing and professional cleaning.

Refunds

 1.refund

We will notify you once we receive your return and let you know if your refund is approved.
If approved, you will automatically receive a refund via your original payment method within 7 business days
Keep in mind that it may also take your bank or credit card company some time to process and issue the refund.
Please note that there is no return policy if there are no quality issues and customized orders
  2.To cancel an order
please contact us as soon as possible.If your order has not yet shipped,we will immediately refund your payment
 

3.Return Shipping fee

  Buyer is responsible for return shipping fee and may ship back the item using the   carrier of your choice.